Designed and wrote content for a web-based interactive presentation skills training program. Designed and wrote content of customer service training programs for a large state transportation agency. Created management case studies for national environmental research laboratory. Developed and delivered sales and customer service training programs for a national distributor of construction materials and machinery. Created sales personnel recruitment materials for a manufacturer. Facilited sales presentation skills workshop for international active sports wear manufacturer. Wrote speeches and developed presentations for the CEO of a medium-sized manufacturing company. Wrote text for Small Business Administration website link on signage. Developed the business plan for a restaurant/jazz club capitalized at $2.6 million. Facilitated and developed strategic plans for non-profit organizations.